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I hope you were able to touch base with them and get your problem taken care of!Aeration is definitely needed for her oxygen levels but it wont necessarily take care of the issue they're having. We will need to ask her some more specific questions about her pond, as there are a few different routes we can go with this. The prices she had been given are outrageous! If you could get her telephone number and name we will contact her about it, or she can call us here 540-434-8978, and ask for Ron. Thanks